About UserWorks

UserWorks, Inc. is a user experience design, usability research, and human-factors engineering firm based in Silver Spring, Maryland. Founded as Man-Made Systems Corporation in 1989, UserWorks has nearly three decades of experience in the industry. We have provided user research, usability engineering, interaction design, and accessibility consulting services for hundreds of government, non-profit, academic, and private sector clients.

Our Approach

UserWorks employs a best-practice User-Centered Design approach that can include observational user research, task analysis and modeling, persona development, interaction design, rapid prototype development, expert review, accessibility evaluation, and iterative testing for usability, accessibility, retrievability, and comprehension.

We will conduct research to help you understand your users. We'll show you how to integrate user experience principles into your business or development processes. We can even train your team on the basics of usability and accessibility to help you maintain the UX of your products into the future.

Our team has experience with a variety of products including websites, applications, medical devices, computer hardware, mobile devices, legal documents, and more. We can help your company improve a product at any stage in the development lifecycle.

Our Qualifications

We are a Maryland small business and offer a wide range of services, including user interface design support, usability evaluations, and accessibilty evaluation services for both hardware and software products. We help organizations design and test products, assist them in developing their own usability and accessibility capabilities, and provide both fixed and portable lab facilities on a rental basis.

UserWorks is heavily involved in the user experience professional community. Many members of our staff are members of the UXPA, HFES, and the ACM and our team often presents at local and national user experience conferences.

We are also an eligible contractor on a variety of government contracts including:

Seal of Massachusetts

ITS52 Statewide Contract
Vendor: Categories B & C

Seal of Minnesota

Access-IT Contract
Eligible Master Contractor

Seal of NIH Public Information and Communication Services

NIH Public Information &
Comm. Services Contract

(Through IQ Solutions)