UserWorks, Inc.

Our Services

Our Evaluation Services

UserWorks' staff has experience performing accessibility and usability evaluations on a wide variety of products including websites, medical devices, promotional materials, online quizes, kiosks, legal documents, voting systems, system documentation, mobile devices, and augmented reality systems. Our team can find solutions to meet your project goals, budget, and timeline. We can even fit usability evaluations into agile development timelines.

Usability Evaluation

In most of our user research studies, UserWorks has conducted task analyses of user goal-directed activities or otherwise worked with the client in specifying typical task scenarios or focus group topics of interest; recruited participants from target populations; conducted the groups or one-on-one test sessions, collecting data from both observed performance and interviews; and reported the results with an emphasis on design recommendations.

Also, in most of these projects there has been an element of audience analysis, drawing upon web analytic data, user surveys, help desk logs, and/or client marketing personnel to define the characteristics of users in different market segments for the product of interest. On some projects, we have developed user personas to illustrate to a design team the typical characteristics of archetypical users. Based on the findings from our user research and usability testing, we have often developed effective solutions for the information architecture, search engine optimization, and visual design for the website or other product under evaluation.

A Few of Our Methods

User Testing:
A user experience professional works one-on-one with participants who perform a series of tasks and provide their feedback on the product being tested.

Heuristic Evaluation:
One or more user experience professionals evaluate a product based on an established list of user experience best practices.

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Accessibility Evaluation

UserWorks has extensive experience in both evaluating and remediating websites, applications, and documents for accessibility. We have evaluated, designed, created, and remediated websites, documents, and other IT applications so that they comply with WCAG 2.0 (AA), Section 508 and other governmental and international accessibility standards for information technology.

We have in-depth knowledge of Assistive Technologies (AT) and software. To audit websites, we utilize well-known tools including a screen reader, screen magnifier, and voice recognition software. Moreover, we are vendor-neutral with respect to the fully automated code checking tools. If you already have the license for a code checker, we can make use of it. If not, we will make use of a set of widely used open source tools as well as our existing licenses for assistive technologies.

A Few of Our Methods

Semi-Automated Testing:
Semi-automated tools, such as brower tool bars, are employed to flag possible accessibility violations which are investigated by an accessibility professional to identify the validity, impact, and cause of any issues.

Manual Testing:
An accessibility professional employs manual methods such as code inspection, keyboard-only interaction and using screen readers, screen magnifiers, and speech recognition software to navigate pages, files, or tasks to identify and evaluate any accessibility issues.

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