UserWorks, Inc.

About Us

Our Facilities

Our facilities are located in Silver Spring, MD, just one block north of the Washington, DC beltway. Our location in the metropolitan Baltimore-Washington-Northern Virginia area offers ready access to three area airports: BWI Thurgood Marshall, Reagan National, and Dulles International. See directions to our office and a list of local hotels

We have approximately 3600 sq. ft. of office space, including two usability labs, one of which doubles as a focus group room. Both include one-way mirrors with adjacent observation rooms and free high speed wifi for clients. Our first-floor facility is wheelchair accessible and offers free parking.

These facilities are available for rent, with or without our research or recruiting services. As researchers ourselves, we know what matters when it comes to conducting user research and capturing valid data. Contact us for current pricing.

A notetaker watching a usability test session through one-way glass
Figure.1 - A usability test being conducted in on a handheld medical device.

We have all of the necessary digital video and audio equipment to conduct and record virtually any type of user research activity studying all types of interfaces including desktop, mobile, medical device, paper material, television, augmented reality, and more.

Researchers and participants sit around a table during a focus group; one researcher stands by a whiteboard with a marker
Figure 2. In our larger focus group suite, six people are gathered around the conference table as a seventh leads the meeting by writing down ideas at the whiteboard.

We use the Morae™ software package for digital video and audio recording. Clients and team members are welcome to observe any or all of the test sessions either in-person from the adjoining observation room or remotely via a web conferencing connection.

Our attentive and knowledgeable staff is available on-site to set up and adjust the lab to your specifications, greet and pay participants, attend to client needs and requests, and provide technical support throughout the research.

UserWorks' Facilities Inventory
Description of Criteria Usability
Laboratory
Focus Group
Room
Size of participant testing room 13’ x 9’ 20’ x 15’
Seating capacity of participant testing room 2 12
Size of adjacent client observation room 14’ x 8’ 14’ x 9’
Seating capacity of client observation room 6 6
One-way mirror & live-video for observation of sessions Yes Yes
High speed (broadband) internet access Yes Yes
Wireless Internet connection for client use Yes Yes
Digital video projector (swapped between rooms as needed) Yes
High definition TV (swapped between rooms as needed) Yes
Capability to support multiple camera angles & views Yes Yes
Audio mixers w/ multiple microphones Yes Yes
Digital audio recording of participant and moderator Yes Yes
1:1 digital video capture of participant’s PC or mobile device Yes Yes
Remote interaction capabilities for non-local participants Yes Yes
Remote streaming capabilities for non-local observers Yes Yes
Observational data logging software Yes Yes
Capabilities for A/V editing, “highlight” clip production Yes Yes