UserWorks, Inc.

Our Services

Our User Research Services

UserWorks employs a wide range of research methodologies to gain a clear understanding of your audiences. By understanding who users are, what they want and how they behave, we improve existing products, generate new concepts and spark innovation. We deliver insights that are accurate, impartial, and actionable.

Our methods are grounded in a long tradition of usability and human factors disciplines, and our user research yields quantitative and qualitative data that we synthesize for actionable insight. All of UserWorks research engagements are custom; some initiatives are targeted while others are exploratory.

Deliverables may include user profiles and task matrices, personas, user scenarios and storyboards, process flows and recommendations for innovation, captured in highly visual reports and presentations that bring users to life for key stakeholders.

A Few of Our Methods

In-depth Interviewing:
A user experience professional will have a structured discussion with a potential or existing user.

Contextual Inquiry:
User experience professionals spend time observing users in their own environment.

Card Sorting:
Users or experts are asked to sort cards representing content into categories.

Focus Groups:
A small group of potential or existing users will be brought together to have a moderated discussion.

Surveys:
A large number of users are asked a series of specific questions.

If you are interested in hearing more about what we can do for your organization, please contact us for more information.