UserWorks, Inc.

About Us

Our Team

Dick Horst, PhD, CPE

President and Principal User Experience Specialist

Dr. Horst is an experimental psychologist and human factors engineer with extensive experience in applied behavioral research, systems development, and usability engineering. He founded UserWorks, as Man-Made Systems Corporation in September, 1989, and since then has been involved in all aspects of the company's technical work, business development, and management.

Bill Saiff

Vice President and Chief Operating Officer

Bill came to UserWorks after 11 years at Fannie Mae where he founded and directed the company’s User Research and Interaction Design Group, which was responsible for the user-interface design of over 70 B2B and B2C applications and web sites. Since joining UserWorks, Bill has managed usability research, evaluations, and design on a variety of projects including online tax preparation software for Liberty Tax Service, the Quality Report and Disparities Report web sites and related data analysis tools for the U.S. Agency for Healthcare Research and Quality, DODTechipedia for the U.S. Defense Technical Information Center, the National Institute on Drug Abuse’s, and plain language credit card disclosure print materials.

Weimin Hou, PhD

Senior User Experience Specialist

Weimin received her Ph.D. degree in Human Computer Interaction at the University of Maryland Baltimore County in May 2008 and started working atUserWorks in December. On her first projects with UserWorks she took the lead in a study aimed at re-organizing the information offered on the National Library of Medicine’s Asian American Health Web site and in a project evaluating the Quick Guide to Healthy Living web site developed by the U.S. Department of Health and Human Services. These studies involved card sorting, online survey, lab-based and remote usability testing, interview, expert review, and moderating studies with consumers, healthcare practitioners, researchers, and healthcare administrators.

Dana Douglas, MS

Senior User Experience and Accessibility Specialist

Dana is a user experience specialist with a wide range of experience in user research, including usability testing, accessibility evaluation, heuristic evaluation, persona development, survey design, and contextual interviews. Her experience with user research has also spanned various types of products, including Web-based applications, print materials, and handheld devices. She has particular interests in communicating through plain language and designing for accessibility.

Mark Becker, MA

Senior User Experience Specialist

Mark is a User Experience Specialist at UserWorks, where he leads projects involving usability evaluations, task analyses, and other user research. He has also played a support role on a wide variety of projects, including accessibility reviews, ergonomic evaluations, mental modeling, and interface design and redesign efforts. Mark also has strong technical skills and has been valuable in maintaining and upgrading UserWorks’ lab equipment and office computer network.

Jake Bevitt, MS

Project User Experience Specialist

Jake’s expertise is in user behavioral research, including experimental design, data collection, and data analysis. Skilled in many user experience evaluation methods, Jake has employed task analysis, card-sorting, persona creation, online surveys, expert reviews, and usability testing on a variety of projects. He is also practiced in design methods that involve HTML coding and various forms of prototyping, such as wireframing and paper prototyping. He holds a master’s degree in human factors and applied cognition from George Mason University (GMU).

Tristan Wilson, MS

Staff User Experience Specialist

Tristan has an extensive background in behavioral and psycho-physiological research, with formal training in a range of methodologies from behavioral coding to electroencephalography (EEG). He is versed in web development, digital design and data analysis. At UserWorks, his work includes usability evaluation, user experience testing, user journey mapping, wireframing, prototyping, and accessibility remediation. Tristan holds a Master of Science degree in clinical psychological science from the University of Maryland, College Park.

James Soldinger, BS

Staff User Experience Specialist

At UserWorks, James works on a variety of projects that involve usability evaluation, user experience testing, design mock-up, participant recruitment, literature review, and accessibility. He has a background in psychology, human behavior, and research. He graduated from the University of Maryland, College Park with a B.S. in Psychology and Criminology and Criminal Justice. Before coming to UserWorks, he worked at the Center for Addictions, Personality, and Emotion Research as a project coordinator and research assistant. James is currently pursuing his M.S. in Interaction Design and Information Architecture from the University of Baltimore.

Brenda Horst

Operations Manager

Since 1996, Brenda has served as Operations Manager for UserWorks, while also providing oversight to all participant recruitment activities.  In her role as Operations Manager, Brenda is responsible for the day to day in-house company operations.  She also oversees all aspects of participant recruiting, pitching in with recruiting herself when workload requires.

Cynthia Taylor

Participant Coordinator

Cynthia has a background deciphering IRS regulations and applying them to retirement plans and payroll practices. She also has a history of working with highly confidential information, meeting strict deadlines and maintaining excellent client relations. Cynthia's background in customer service has helped her in recruiting for many studies, such as American Express, National Institutes of Health, National Institute on Aging, IEEE, and GEICO. Her ability to meet strict deadlines means that she is able to complete recruits for clients on short notice. Cynthia is able to correctly interpret the client's needs and always finds the best participants for each recruitment project.

Naomi Brown

Administrative Assistant

Naomi is an Executive Assistant and Participant Recruiter at UserWorks, where she provides executive-level administrative support to the President and other office staff. She also acts as a Participant Recruiter by contacting and screening potential recruits for clients.

Our Associates

We have ongoing relationships with a number of associates whose expertise we can draw upon as-needed. Click here for information about our associates.