Slides from UserWorks

User Research Delivers for the U.S. Postal Service

Mark Becker

Prepared for UXDC 2017

Remote Mobile User Testing: New Tools for Moderated Mobile Testing at a Distance

Tristan Wilson, Dana Douglas

Prepared for UXDC 2017, April 14, 2017

Why the Bad Rap? Accessibility doesn’t have to be a dirty word

Dana Douglas, Tristan Wilson

Prepared for NoVA UX, March 15, 2017

User Research to Enhance the US Postal Service Website

Mark Becker, Jacob Bevitt, & Dick Horst

Prepared for HFES September 2016

Measuring and Testing Website Usability

Weimin Hou

Prepared for Web Content Mavens - MavensMini DC - August 2016

Tips and Tools for Testing Mobile Interactions Remotely (and On a Budget!)

Dana Douglas, Tristan Wilson

Prepared for UXPA Seattle, June 2016

Publications from UserWorks

Hold the Phone: A Primer on Remote Mobile Usability Testing

Dana Douglas, Tristan Wilson

User Experience Magazine, 16(3), 2016

Design Insights from Observing Student Loan Applicants Correcting their FAFSAs Online

Mark Becker, Dick Horst

Proceedings of Human Factors and Ergonomics Society, 2011

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Evaluating the Usability of Federal Student Aid Print Publications with Representative Users

Mark Becker, Dana Douglas, Dick Horst

Proceedings of Human Factors and Ergonomics Society, 2010

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